Opinto-opas

•Is able to take responsibility for their own actions and consequences
and reflects on them in accordance with ethical principles and values
of their field.
•Takes others into account and promotes equality and non-discrimination.
•Takes into account diversity and accessibility in their actions.
•Understands the principles of responsible conduct of research and adheres
to them.
•Is able to influence society based on ethical values.

•Is able to apply a customer-oriented, interactive and hospitable way of acting in their work.
•Knows how to create a competitive edge from their service and hospitality skills and what high-end hospitality requires.
•Knows how to apply principles of supervisory work and how to manage human resources.
•Knows how to apply labour legislation and the main collective labour agreements in the tourism field.
•Is able to take the role of a superior and knows their duties and responsibilities.
•Knows how to use local, national and international networks.
•Knows how to work as a developing superior.
•Is able to manage oneself and others, solve group conflicts and motivate group members.
•Knows how to manage, assess and develop service business processes in the field of tourism and experience management.
•Has knowledge and understanding on strategic management principles.

•Is familiar with the impacts of their cultural background on their activities and is able to develop operating methods that take multiculturalism into account in their work community.
•Is able to monitor and utilise the international development of their field in their work.
•Is able to communicate internationally in their work tasks.

•Assesses and develops their competence and learning methods in different learning environments.
•Is able to acquire, critically assess and appropriately apply the national and
international knowledge base and practices of their field.
•Takes responsibility for group learning and sharing.

•Is able to work constructively in a work community and promotes their own
and their work community’s wellbeing.
•Is able to act professionally in communication and interaction situations at a
workplace.
•Utilises the opportunities offered by technology and digitalisation in their
work.
•Understands the complexity of changing working life and their own resilience in changing working life situations.
•Has an innovative and entrepreneurial attitude towards studies and future working life.

•Solves problem situations creatively and reforms operating methods together with others.
•Is able to work in projects in cooperation with actors of different fields.
•Is able to apply existing knowledge in the field of development and utilises research and development methods.
•Is able to seek customer-oriented, sustainable and economically viable solutions, anticipating the future of their field.
•Is able to generate innovative ideas and apply a systematic approach for planning and implementing them.

•Understands safety and security as part of sustainable, responsible and regenerative tourism business.
•Recognises roles and responsibilities of both public and private stakeholders
•Applies a proactive safety aspect in their work.
•Knows the basic principles of foresight theory and has ability to apply various foresight tools in practice.
•Recognises the importance of risk and crisis management in tourism safety.
•Is able to foresee and take safety and security issues into consideration when implementing and developing operations from the perspective of companies, networks and destinations.
•Is able to foresee development needs of the personnel's competence from the perspective of the organisation and the whole field.
•Is able to take cultural elements into account in safety and crisis communication.

•Examines various dimensions of luxury tourism, ranging from nature-based luxury tourism to emerging concepts of new luxury and high-end luxury tourism
•Has a command of holistic approach to tourism product development and co-creation.
•Has a command of contemporary service and experience design as well as their tools and methods.
•Is able to adopt multidisciplinary and cross-border thinking in service and experience design.
•Has an understanding of multisensory service experiences and knows how to develop them.
•Is able to apply creativity skills and generate innovative ideas.
•Applies a systematic approach for planning, implementing and developing innovative services and memorable experiences from the perspective of companies, networks and destinations.
•Is able to collate, use and apply diverse and relevant information on service and
experience design.

•Has command of the core theories, models and tools related to sustainability and sustainable development
•Is able to use information related to their field in finding, implementing and establishing sustainable solutions and operating models.
•Understands opportunities and challenges, their interdependencies and various aspects of issues and problems connected to sustainable business development