Study Guide

Objective

Having completed this study unit
• You get familiar with various tasks and duties typical of the tourism and hospitality industry.
• You acquire useful tools and passports/licences needed in tourism-related operations and tasks along with practical experience in the field.
• You become familiar with the operating model and processes of the field work company/organisation.
• You are able to work as a member of a work community.
• You know the basic concepts of cultural diversity and are able to communicate effectively in different international
environments.
• You are able to set proper career goals based on your preferences and career choices.
• You have a realistic understanding of educational and career opportunities and options.
• You identify your potential and preferences regarding future career options and are able to make a proper plan for
yourself by using suitable job seeking platforms and documents.

Competences:

Content

Content:
• working life requirements and manners
• alcohol licence and Hygiene Proficiency Passport
• teamwork and leadership skills and their development plan
• concepts of cultural diversity
• various employment channels
• employment platforms
• employment and job application documentation

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Satisfactory (2)

Poor (1)

Assessment criteria, good (3)

Very good (4)

Good (3)

Assessment criteria, excellent (5)

Excellent (5)