Risk Management in Tourism and HospitalityLaajuus (5 cr)
Code: R800CF94
Credits
5 op
Teaching language
- English
Responsible person
- Anu Harju-Myllyaho
Objective
Having completed this study unit
· You understand proactive risk management as part of corporate quality.
· You know the risk management and safety planning practices including crisis communication.
· You know how to make a risk management plan.
· You are aware of the value of networks as part of risk management.
· You are aware of the safety value chain and customer safety requirements.
· You are familiar with the practical application and examples of best practices in safety and risk management.
Competences:
Content
Content:
· risk management as part of corporate quality
· risk management and safety planning practices
· crisis communication
· risk management plan
· networks and the value chain in risk management
· customer safety requirements
· best practices in safety and risk management
Assessment criteria, satisfactory (1)
Satisfactory (2)
Poor (1)
Assessment criteria, good (3)
Very good (4)
Good (3)
Assessment criteria, excellent (5)
Excellent (5)