Risk Management in Tourism and HospitalityLaajuus (5 cr)

Objective

Having completed this study unit
· You understand proactive risk management as part of corporate quality.
· You know the risk management and safety planning practices including crisis communication.
· You are able to make a risk management plan.
· You are aware of the role and value of operating in networks as part of risk management.
· You are aware of the safety value chain and customer safety requirements.
· You are familiar with the practical application and examples of best practices in safety and risk management.

Competences:

Content

Content:
· risk management as part of corporate quality
· risk management and safety planning practices
· crisis communication
· risk management plan
· networks and the value chain in risk management
· customer safety requirements
· best practices in safety and risk management

Assessment criteria, satisfactory (1)

Poor (1)
The Knowledge of Risk Management and Safety Planning Practices:
You understand and can apply proactive risk management as part of corporate quality.
You are able to explain the risk management and safety planning practices including crisis communication by giving examples.
You are able to make a risk management plan according to instructions.
You are able to recognize the role and value of operating in networks as part of risk management.
You are able to recognize the safety value chain and customer safety requirements.
You can identify and are familiar with the practical application and examples of best practices in safety and risk management.

Satisfactory (2)
The Knowledge of Risk Management and Safety Planning Practices:
You can break down proactive risk management processes to understand their components and impact on corporate quality.
You are able to describe the risk management and safety planning practices, including effective crisis communication.
You are able to make a risk management plan for a case at hand.
You are able to describe the role and value of operating in networks as part of risk management.
You are able to describe the safety value chain and customer safety requirements.
You can describe and apply the practical application and examples of best practices in safety and risk management.

Assessment criteria, good (3)

Good (3)
The Knowledge of Risk Management and Safety Planning Practices:
You can break down proactive risk management processes to analyze their components and impact on corporate quality.
You understand the risk management and safety planning practices, including effective crisis communication.
You are able to make a suitable risk management plan.
You understand the role and value of operating in networks as part of risk management.
You understand the safety value chain and customer safety requirements.
You understand and are able to utilize the practical application and examples of best practices in safety and risk management.

Very good (4)
The Knowledge of Risk Management and Safety Planning Practices:
You can evaluate the effectiveness of proactive risk management strategies in enhancing corporate quality.
You have an overall understanding of risk management and safety planning practices, including effective crisis communication.
You are able to make a justified risk management plan.
You can evaluate the effects of the interconnections of operating networks in risk management.
You are able to assess the alignment of the safety value chain with customer safety requirements and recommend improvements.
You are able to evaluate practical applications and examples of best practices in safety and risk management.

Assessment criteria, excellent (5)

Excellent (5)
The Knowledge of Risk Management and Safety Planning Practices:
You can design a comprehensive proactive risk management framework that integrates with corporate quality.
You understand the meaning and importance of risk management and safety planning practices, including effective crisis communication.
You are able to make a comprehensive and detailed risk management plan.
You can foresee the effects of the interconnections of operating networks in risk management.
You are able critically evaluate the alignment of the safety value chain with customer safety requirements and recommend improvements.
You are able to critically evaluate practical applications and examples of best practices in safety and risk management.