Opinto-opas

Osaamistavoitteet

Having completed this study unit
• You know the principles of experience design and high-end hospitality in a project.
• You know the key processes and the life cycle of project management.
• You are able to identify the key success and failure factors of the project as well as a team building process.
• You learn to apply project management as a work method and to work in a multicultural team.
• You are able to define project goals, create a project work breakdown structure, activity and plan a simple budget.
• You learn to create a strategic project plan and to implement a hospitality experience design project in practice aiming for high-end customer experience.
• You learn to analyse the results and success of the project.
• You understand the importance of high-end hospitality practices as well as multisensory and meaningful tourism experiences (environments, artifacts, operational models and people) and know how to develop them considering global and local elements.
• You are familiar with the operating environment and are able to use it in a sustainable and responsible manner for the co-creation of meaningful and multisensory experiences.
• You are able to apply multidisciplinary and cross-sectoral thinking according to the principles of responsible experience design.

Competences:

Sisältö

Content:
· principles of experience design and high-end hospitality
· basics of multisensory and meaningful tourism experiences
· sustainable and responsible practices
· key processes and the life cycle of project management
· key success and failure factors of the project
· team building process in a multicultural team
· project management as a work method (project goals, project work breakdown structure, activity and budgeting)
· strategic project plan and implementation of a hospitality experience design project in practice aiming for high-end customer experience
· analysis of the results and success of the project.