Kulttuurisidonnainen asiakaspalveluosaaminen (5op)
Opintojakson tunnus: VV3KOJ
Opintojakson perustiedot
- Laajuus
- 5 op
- Opetuskieli
Osaamistavoitteet
The students learns the basics of customer oriented service concept both in theory and in practice.
Additionally, he/she has increased cross cultural competence, integrated to customer oriented business practices and customer care. He/she understands the significance of cultural awareness when offering customer service to clients with different cultural backgrounds.
Sisältö
Introduction to customer oriented marketing, service and customer care; cultural approach to customer care, culture theories, excellence in customer care and culture.
Arviointikriteerit, tyydyttävä (1)
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