Study Guide

Objective

Inclusion management means empowering people, organization becomes effective by capitalizing on all strenghts of each employee. It Is also understanding, valuing and using differences in every person which prevents discrimination and promotes integration. The task of a leader is to create great work teams by using the full potential of every individual (competitive advantage)

A leader’s key role is to create a work environment that enhances the work environment, increases motivation and promotes well-being at work. The objective of inclusion management is to give each individual employee the opportunity to grow and develop individually and collectively, and for the company to have a good work environment, well-being at work, and productivity. It also serves as a basis for innovation; different skills, thinking, or ways of working develop new perspectives and ways of working or providing new services and product ideas to meet customer needs. The objective of the course is that the student is able to lead inclusion in diverse and multicultural teams.

Content

Why is inclusion management an important issue at the workplace?
Benefits and challenges of inclusion management
Diversity management
Team leadership
Cultural intelligence and cross-cultural interaction
How to promote a work environment that motivates everyone
Inclusive customer service
Participation and fair leadership.

Location and time

Autumn 2022
Minerva, Tornio online sessions

7 September 13:30 - 16;00
31 October 17:30 - 20:30
7 November 17:30 - 20:30
14 November 17:30 - 20:30

Materials

MUST READ

Talent keepers : how top leaders engage and retain their best performers
Ebook Central Academic Complete International Edition
Mulligan, Christopher, 1964-, author ; Taylor, Craig R., 1951-, author
Wiley [2019] 1st edition
https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994713774706246

Inclusive Leadership: Transforming Diverse Lives, Workplaces, and Societies
Edited By Bernardo M. Ferdman, Jeanine Prime, Ronald E. Riggio
Copyright Year 2021
https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994740220506246

Communicating across Cultures at Work
Second Edition
Guirdham, Maureen
Palgrave Macmillan c2005
https://agustinazubair.files.wordpress.com/2013/04/11-communicating-across-culture-p-3751.pdf

From Accuracy to Diversity in Product Recommendations: Relationship Between Diversity and Customer Retention
Sung-Hyuk Park & Sang Pil Han
Pages 51-72 | Published online: 06 Dec 2014
https://search-ebscohost-com.ez.lapinamk.fi/login.aspx?direct=true&db=bsh&AN=93254730&site=ehost-live&scope=site

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Ebook Central Academic Complete International Edition
Goodman, John A.
AMACOM c2009.
https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994689926506246

SUGGESTED READING

Diversity management : theoretical perspectives and practical approaches
Ebook Central Academic Complete International Edition
Chen, Sheying
Nova Science Publishers c2011.
https://luc.finna.fi/lapinamk/Record/luc_electronic_amk.994702528806246

Inclusive Leadership
By Gloria Moss
Copyright Year 2019
https://www.routledge.com/Inclusive-Leadership/Moss/p/book/9781138090576

International Handbook on Diversity Management at Work: Country Perspectives on Diversity and Equal Treatment
Alain Klarsfeld, Lize A. E. Booysen, Eddy Ng, Ahu Tatli, Ian Roper
Edward Elgar, 2014
https://books.google.fi/books/about/International_Handbook_on_Diversity_Mana.html?id=a7nengEACAAJ&redir_esc=y

Teaching methods

The module aims to sensitise talents (students) to the concepts of diversity and inclusion in professional world. To inculcate a leadership quality that recognises and hones the strategic benefits for an organisation in promoting diverse and inclusive values, a leadership that actively seeks to create work environment in facilitating opportunities and growth for all employees.
In order for professionals to accomplish tasks in hand within the competitive global economy, diversity management competence is a must for all experts due to the complexities of the diverse business environment.
Talents are made aware of the ever-changing world with special attention to the business field and, to learn to adjust and adapt themselves in various business environments to positively influence the conduct of business interactions.
This course is indispensable for international business professionals who need to communicate in a persuasive and compelling way.

Content scheduling

- Leadership that engages diverse workforce

- Tackling diversity with a focus on cross-cultural understanding

- Managing diversity for effective communication with clients

The course focuses on involving the talents in exploring and tackling situations resulting from inter- and intra-organisational interactions in diverse working environments. With the aim to promote and facilitate inclusive values, efficient and effective communication strategies, and techniques are pursued for messaging, reporting, concluding negotiations and meetings, and delivering dynamic presentations.

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

0. The student did not submit the course assignments or these assignments did not meet the minimal quality requirements presented in the class.
1 – 2. The student has delivered the assignments, which are prepared generally according to the defined requirements. The student understands mostly correctly the inclusion and diversity management concepts and is able to apply them in team work. However, there is a room for development in the content of the assignments. Recommendations are rather general and are not elaborated in details.

Assessment criteria, good (3)

3 – 4. The student has delivered the assignments, which are prepared according to the requirements presented in the class. The student understands very well inclusion and diversity management concepts and is able to apply them correctly. The student also understands well the role of cultural intelligence and fair leadership. Additionally, the student is able to give useful development recommendations utilizing his/her knowledge and skills.

Assessment criteria, excellent (5)

5. The student has delivered the course assignments and these are prepared according to the requirements presented in the class. The student understands deeply the inclusion and diversity management concepts and is able to apply them correctly. The student also understands well and is able to analyze critically the role of leadership in cross-cultural teams. In addition, the student is able to propose ideas for development of cultural intelligence and motivating work environment. Moreover, the student is able to give useful development recommendations with proper argumentation in different situations concerning participation and fair leadership.

Assessment methods and criteria

- mandatory and competent participation during online sessions consisting of interactive discussions tasks, a must (50% of the final grade)
- satisfactory completion of all assignments by the due dates (50% of the final grade)

1 – 2. Talents are
- able to acquire and analyze the principles of inclusion management.
- able to understand cultural peculiarities and function accordingly in diverse work environments.
- able to recognize and deal with diverse clientele.

3 – 4. Talents are
- able to acquire and analyze the principles of inclusion management.
- able to independently analyze cultural peculiarities for fruitful collaborations outcome in diverse work environments.
- able to recognize the needs of diverse clientele for fruitful service delivery.

5. Talents are
- able to independently and with insight, evaluate and lead with inclusive principles.
- able to independently and constructively collaborate across cultures for successful interactions.
- are able to successfully evaluate the needs of diverse clientele for satisfactory outcomes in services.