Study Guide

Objective

Having completed this study unit

- You know the key concept of service design
- You are able to understand service design process and utilize different service design tools
- You understand the user centric approach
- You can build fast prototypes and test your ideas
- You can utilize future foresight as source of innovation and as a tool for validation
- You know the importance of sustainability goals in the given context
- You know how to use service design as a tool in your field of study

Content

- Key concept of service design
- Service design process
- Service design tools and utilisation
- User-centric approach
- Fast prototyping and testing ideas
- Future foresight
- Sustainability goals in given context