Study Guide

Objective

Having completed this study unit

• You know the importance of emotional intelligence
• You are able to approach sensible topics with emotional intelligence
• You are able to discuss about challenging topics with sensitivity
• You understand the importance of negotiation strategies and tactics as well as the importance of cross-cultural communication in negotiations
• You are able give and defend your opinion on the given business topic and come to a cohesive conclusion
• You understand the importance of problem solving
• You understand critical thinking skills and the importance of source critique
• You are familiar with the effect of artificial intelligence and its biases

Competences:

Content

- Emotional intelligence and approach to sensible topics
- Negotiation strategies and tactics
- Cross-cultural communication in negotiations
- Expressing your opinions and cohesive conclusions
- Problem solving skills
- Critical thinking and source critique
- The effect of artificial intelligence and its biases

Assessment criteria, satisfactory (1)

Level 1
Critical thinking and source critique skills
You are able to demonstrate knowledge of the key concepts associated with emotional intelligence, negotiation, and problem-solving.
You know the importance of emotional intelligence and its application in sensitive discussions and negotiations.

Level 2
Critical thinking and source critique skills
You understand the key concepts associated with emotional intelligence, negotiation, and problem-solving.
You understand the importance of emotional intelligence and its application in sensitive discussions and negotiations.

Assessment criteria, good (3)

Level 3
Critical thinking and source critique skills
You are able to apply your understanding of emotional intelligence, negotiation tactics, and critical thinking in different practical situations.

Level 4
Critical thinking and source critique skills
You are able to analyze complex situations by using your knowledge of emotional intelligence in negotiation.
You are able to choose suitable operating ways for the sensitive discussions and negotiations.

Assessment criteria, excellent (5)

Level 5
Critical thinking and source critique skills
You can critically evaluate negotiation outcomes, emotional intelligence approaches in business environments.
You are able to foresee the outcomes of sensitive discussions and negotiations.

Assessment criteria, approved/failed

PASS:
You are familiar with the effect of artificial intelligence and its biases.