Study Guide

Objective

The student has essential writing, speaking and presentation skills needed in managerial setting in business.
The student is able to communicate in variety of business situations and he/she is able to identify and adjust to the ethical aspects of business communication.
The student understands the role of communication in managing conflicts in organisations and he/she is able to communicate in crises.

Competences: Operating in a workplace Competence, Marketing and Sales Competence

Content

- Managerial business communication (writing, speaking and presentations)

- Recruitment communication from the employer´s point of view

- Ethical aspects of business communication

- Business communication as a tool for managing conflicts

- Crisis communication

Location and time

Beginning Wednesday, January 17th through Tuesday, February 20th at Lapland University of Applied Sciences, Jokiväylä Campus, Rovaniemi, Finland.

Materials

Eye For Business - E-book (Isaacs Cory, Pesso Piia, Rasimus Ritva, Rönkä Ilona)

Workplace Communication - E-book (Leena Mikkola & Maarit Valo)

 

Teaching methods

On-campus lessons
Online assignments (to be returned in Moodle)

Employer connections

Information presented through this course will provide the student with necessary knowledge and skills essential to communicating in a modern and diverse working environment. Themes will include written and verbal forms of communication, conflict resolution, ethical communication, recruitment from the employer's perspective and crisis communication, among others.

Exam schedules

N/A

International connections

Learning to communicate in a multicultural and ethnically diverse workplace using English as the primary language of communication.

Completion alternatives

N/A

Further information

Use of AI is strictly forbidden in this course. Arriving late to class is also unacceptable, and you must wait to join class until the break.

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Level 1
The principles of business communication:
The student understands the basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in basic business situations and according to the company values.
The student is familiar with the basic principles of crisis communication.

Level 2
The principles of business communication:
The student understands basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in business situations and according to the company values.
He/she understands the basic principles of crisis communication.

Assessment criteria, good (3)

Level 3
The principles of business communication:
The student understands the principles of business communication and is able to analyse the role of communication in recruitment and managing conflicts.
The student is able to analyse and communicate in a variety of business situations and according to the company values.
He/she is able to analyse and act according to the principles of crisis communication.

Level 4
The principles of business communication:
The student is able to evaluate and utilise several business communication tools and evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication.

Assessment criteria, excellent (5)

Level 5
The principles of business communication:
The student is able to evaluate and utilise a wide array of business communication tools and critically evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication effectively.

Assessment methods and criteria

Level 1
The principles of business communication:
The student understands the basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in basic business situations and according to the company values.
The student is familiar with the basic principles of crisis communication.

Level 2
The principles of business communication:
The student understands basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in business situations and according to the company values.
He/she understands the basic principles of crisis communication.

Level 3
The principles of business communication:
The student understands the principles of business communication and is able to analyse the role of communication in recruitment and managing conflicts.
The student is able to analyse and communicate in a variety of business situations and according to the company values.
He/she is able to analyse and act according to the principles of crisis communication.

Level 4
The principles of business communication:
The student is able to evaluate and utilise several business communication tools and evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication.

Level 5
The principles of business communication:
The student is able to evaluate and utilise a wide array of business communication tools and critically evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication effectively.

Assessment criteria, fail (0)

Incomplete
Student fails to fulfill the requirements of the course as they are written and provided by the teacher.

Assessment criteria, satisfactory (1-2)

Level 1
The principles of business communication:
The student understands the basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in basic business situations and according to the company values.
The student is familiar with the basic principles of crisis communication.

Level 2
The principles of business communication:
The student understands basic principles of business communication and the role of communication in recruitment and managing conflicts.
The student is able to communicate in business situations and according to the company values.
He/she understands the basic principles of crisis communication.

Assessment criteria, good (3-4)

Level 3
The principles of business communication:
The student understands the principles of business communication and is able to analyse the role of communication in recruitment and managing conflicts.
The student is able to analyse and communicate in a variety of business situations and according to the company values.
He/she is able to analyse and act according to the principles of crisis communication.

Level 4
The principles of business communication:
The student is able to evaluate and utilise several business communication tools and evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication.

Assessment criteria, excellent (5)

Level 5
The principles of business communication:
The student is able to evaluate and utilise a wide array of business communication tools and critically evaluate the role of communication in recruitment and managing conflicts.
The student is able to effectively communicate in a variety of business situations and according to the company values. The student is able to use different means of crisis communication effectively.

Qualifications

NULL