Study Guide

Objective

Competence goals

You can encounter customers of different ages and in different life situations in the changing operating environments.
You can interact with the customer with respect and confidence.
You understand the roles of different operational and service units as part of the care and service chain.
You are able to identify different third sector providers and their cooperation as part of the social and health care service system.

Assessment criteria, approved/failed

Pass:

- You have the competence to encounter customers of different ages and in different life situations in changing operating environments.
- You can interact with the customer with respect and confidence.
- You understand the roles of different operational and service units as part of the care and service chain.
- You are able to identify different third sector providers and their cooperation as part of the social and health care service system.

Evaluation scale

Approved/Rejected

Assessment criteria, approved/failed

Pass:

- You have the competence to encounter customers of different ages and in different life situations in changing operating environments.
- You can interact with the customer with respect and confidence.
- You understand the roles of different operational and service units as part of the care and service chain.
- You are able to identify different third sector providers and their cooperation as part of the social and health care service system.

Fail:

• You lack the skills to encounter customers of different ages and in different life situations in the changing operating environments.
• You cannot interact with the customer in a respectful and confident way.
• You fail to understand the roles of different operational and service units as part of the care and service chain.
• You fail to identify different third sector providers and cooperation with them as part of the social and health care service system.

Assessment criteria, fail (0)

Fail:

• You lack the skills to encounter customers of different ages and in different life situations in the changing operating environments.
• You cannot interact with the customer in a respectful and confident way.
• You fail to understand the roles of different operational and service units as part of the care and service chain.
• You fail to identify different third sector providers and cooperation with them as part of the social and health care service system.