Study Guide

Objective

Multicultural Tourism and Hospitality
Multidimensional Hospitality (theme)
The student gets an overall picture of the tourism and hospitality field in theory and practice and knows how to take cultural elements into consideration when working with people of different cultural backgrounds. He/she is also able to take multicultural issues into consideration his/her communication.

Content

Tieto puuttuu

Qualifications

NULL

Assessment criteria, satisfactory (1)

Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Fail (0)
The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required.

Poor (1)
The student understands the very basics of the tourism and hospitality field and has got some knowledge of customer-oriented, interactive and hospitable way of working. He/she has got some social, intercultural and communication skills to be able to work on a small project in a multicultural team but needs assistance. Only a few assignments are performed according to the instructions.

Satisfactory (2)
The student has got a picture of the tourism and hospitality field and some knowledge of customer-oriented, interactive and hospitable way of working. He/she has got some social, intercultural and communication skills to be able to work on a small project in a multicultural team. All the assignments are performed according to the instructions.

Assessment criteria, good (3)

Good (3)
The student has a good overall picture of the tourism and hospitality field and good knowledge of customer-oriented, interactive and hospitable way of working. He/she has good social, intercultural and communication skills to be able to work on a small project in a multicultural team. All the assignments are performed according to the instructions.

Very good (4)
The student has a very good overall picture of the tourism and hospitality field and good knowledge of customer-oriented, interactive and hospitable way of working. He/she has good social, intercultural and communication skills to be able to work on a small project in a multicultural team. All the assignments are performed according to the instructions and deadlines.

Assessment criteria, excellent (5)

Excellent (5)

The student has a thorough overall picture of the tourism and hospitality field and profound knowledge of customer-oriented, interactive and hospitable way of working. He/she has excellent social, intercultural and communication skills to be able to work on a small project in a multicultural team. All the assignments are performed according to the instructions and deadlines.