Study Guide

Objective

Learning objectives:

The student
- is familiar with digital services and the potential uses of social media
- can instruct clients in the use of digital services and interactions in online environments
- understands and can assess the significance and challenges of digital services in the development of participatory social and health services
- can identify various application opportunities in the development of digital services

Content

Contents:
- Client-oriented digital services, their use and suitability assessment
- Online counselling and consultation, online services, virtual welfare tools and platforms
- Legislation, data security and data protection connected to online services

Assessment criteria, satisfactory (1)

Satisfactory (1)

Professional knowledge base and concepts:
The student recognizes legislation related to digital services, data protection principles and the importance of customer orientation in the design and implementation of electronic services.

Professional activities:
The student identifies mobile and digital services in the social and health fields. The student knows the principles related to remote control in social work.

Ethical competence and responsibility:
The student remembers the factors related to the suitability of the use of digital services. The student identifies professional challenges and risks related to the use of digital services, such as the possibility of digital exclusion.

Satisfactory (2)

Professional knowledge base and concepts:
The student understands the legislation related to digital services, data protection principles and customer orientation in the design and implementation of electronic services.

Professional activities:
The student understands the principles of mobile and digital services in the social and health fields. The student knows the principles related to remote control and encounter in an online environment in social work.

Ethical competence and responsibility:
The student understands the special needs of different customer groups using digital services. The student knows the professional challenges and risks associated with the use of digital services, such as the possibility of digital exclusion.

Assessment criteria, good (3)

Good (3)

Professional knowledge base and concepts:
The student is able to apply legislation related to digital services, data protection principles and customer orientation in the design and implementation of electronic services.

Professional activities:
The student is able to use and apply mobile and digital services in the social and health field. The student is able to guide customers in using digital services and encountering in an online environment.

Ethical competence and responsibility:
The student is able to apply digital services taking into account the special needs of different customer groups. The student understands the professional challenges and risks associated with the use of digital services, such as the possibility of digital exclusion.

Good (4)

Professional knowledge base and concepts:
The student is able to analyze and apply legislation related to digital services, data protection principles and customer orientation in the design and implementation of electronic services.

Professional activities:
The student is able to use, analyze and develop mobile and digital services in the social and health field. The student is able to guide clients professionally in using digital services and encountering in an online environment.

Ethical competence and responsibility:
The student is able to analyze the suitability of the use of digital services, taking into account the special needs of different customer groups. The student is able to analyze the professional challenges and risks related to the use of digital services, such as the possibility of digital exclusion.

Assessment criteria, excellent (5)

Excellent (5)

Professional knowledge base and concepts:
The student is able to evaluate and apply legislation related to digital services, data protection principles and customer orientation in the design and implementation of electronic services.

Professional activities:
The student is able to use, evaluate, develop and create mobile and digital services in the social and health fields. The student is able to guide clients professionally in using digital services and encountering in an online environment.

Ethical competence and responsibility:
The student is able to evaluate the suitability of the use of digital services, taking into account the special needs of different customer groups. The student is able to comprehensively analyze the professional challenges and risks related to the use of digital services, such as the possibility of digital exclusion.