e-Services in Client Work of Health Care and Social Welfare Work (5 cr)

Assessment criteria

Oppimistehtävät suoritettu hyväksytysti.

Evaluation scale

Approved/Rejected

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration. - you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it - you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity - you know how to introduce electronic services to customers in your own substance industry - you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

- factors related to the deployment of electronic services and the deployment process and its promotion - suitability of electronic services for different customers and customer groups - utilization and application of electronic services in customer work and customer work processes - support for the use of electronic services and patient safety, as well as ensuring data protection and security - service control in electronic transactions - multi-channel customer guidance and coaching - application of a motivational interview method to online guidance

Teaching methods

Opinnot suoritetaan itsenäisesti verkko-opintoina. Opintojakson suorittaminen on mahdollista omaan tahtiin.