Study Guide

Objective

The student knows how to manage risks in tourism-related SMEs as part of corporate quality. He/she acquires a basic understanding on risk management and safety planning practices and is able to apply this knowledge in work situations by using safety and security network as an asset in tourism-related SMEs. He/she is aware of a safety value chain and customer safety requirements. The student is familiar with such essential concepts as danger, risk, crisis, resilience and vulnerability in the context of the tourism industry. The student learns means and methods for preparedness for different types of crisis, such as pandemics, and is aware of the basic principles of the legislation and regulatory context. Practical application and examples of best practices in carrying out risk management procedures are particularly highlighted as part of proactive operational safety management.

Content

• Building up positive safety culture
• Safety and security management as part of corporate management procedures
• Safety and security networking and value-chain thinking in risk management
• Implementation of best practices in crisis communication
• Customer safety in tourism SMEs

Location and time

Week 38: Tuesday 17.9.2024, 9:00 - 12:00, Topic: Risk management (flipped class room), strategy and risk culture, teacher: Anssi Tarkiainen
Week 39: Tuesday 24.9.2024, 9:00 - 12:00, Topic: Risk assessment (flipped class room), teacher: Anssi Tarkiainen
Week 43: Tuesday 22.10.2024, 9:00 - 12:00, Topic: Risk response (flipped class room), teacher: Anssi Tarkiainen

Materials

Hopkin, P. (2018). Fundamentals of risk management: understanding, evaluating and implementing effective risk management. Kogan Page Publishers. Available at: http://dspace.vnbrims.org:13000/xmlui/bitstream/handle/123456789/5077/Fundamentals%20of%20Risk%20Management.pdf?sequence=1

Lecture material, Safety document internet links.

Finnish Safety and Chemicals Agency (Tukes)

The Centre for Occupational Safety

Teaching methods

Flipped classroom:
- Independent study (online materials, video lectures)
- Contact teaching, combination of lecture and inclass exercises
- Moodle exam
- Lessons
- Exercises
-rescue plan / emergency plan / risk assessment report to some company, estate, event or program service

Employer connections

Safety document/ emergency plan to an event or program service
Risk assessment in the tourism orientated workplace

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Satisfactory (2)
The student has basic knowledge of the risk management practices in tourism related SMEs. He/she understands somehow the contents of risk management functions and methods and learns to implement them in practice at a satisfactory level. The student is rather familiar with the essential legislation and knows the basics of the risk management requirements that concern the tourism field and is able to apply them in practice at a satisfactory level. He/she participates in the contact lessons but does not have a very analytical, reflective and critical approach in his/her activities. The assignments are completed but not always performed according to the instructions and deadlines.

Poor (1)
The student has limited knowledge of the risk management practices in tourism related SMEs. He/she understands somehow the contents of risk management functions and methods but does not really know how to implement them in practice. The student knows the basics of the essential legislation. He/she participates in the contact lessons but does not bring very much contribution. The student is not able to show an analytical, reflective and critical approach in his/her activities. The assignments are completed but not always performed according to the instructions and deadlines.

Assessment criteria, good (3)

Very good (4)
The student has very good knowledge of risk management practices in tourism related SMEs. He/she understands clearly the contents of risk management functions and methods and knows how to implement them in practice very well. The student has very good knowledge of the key concepts and risk management schemes that concern the tourism field and is able to apply them in practice. The student understands the meaning of proactive approach on risks in the industry. He/she participates in the contact lessons actively and shows a very good analytical and reflective approach in his/her activities. All the assignments are performed according to the instructions and deadlines.

Good (3)
The student has good knowledge of the risk management practices in tourism related SMEs. He/she understands the contents of risk management functions and methods and knows quite well how to implement them in practice. The student has a sound knowledge of the key concepts and risk management schemes that concern the tourism field and is able to apply them in practice. The student understands the basics of proactive approach on risks in the industry. He/she participates in the contact lessons quite actively and shows a good analytical and reflective approach in most his/her activities. Most of the assignments are performed according to the instructions and deadlines.

Assessment criteria, excellent (5)

Excellent (5)
The student has profound knowledge of risk management practices in tourism related SMEs. He/she understands very well the contents of risk management functions and methods and knows how to implement them in practice at an excellent level. The student has a command of the key concepts and risk management schemes that concern the tourism field and is fully able to apply them in practice. The student fully understands the meaning of proactive approach on risks in the industry. He/she participates in the contact lessons very actively and shows an excellent analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to the instructions and deadlines.