Dynamics 365 CRM Fundamentals MB-910 (2 cr)
Code: C-10065-TX00FV92-3001
General information
- Enrollment
-
13.09.2024 - 31.12.2025
Registration for the implementation has begun.
- Timing
-
13.09.2024 - 31.12.2026
Implementation is running.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 2 cr
- Mode of delivery
- Blended learning
- Institution
- Metropolia University of Applied Sciences, Karaportti 2
- Teaching languages
- English
- Seats
- 0 - 5000
- Course
- C-10065-TX00FV92
Evaluation scale
Hyväksytty/Hylätty
Objective
Student can: - Describe Dynamics 365 Customer Insights - Describe Dynamics 365 Sales - Describe Dynamics 365 Customer Service - Describe Dynamics 365 Field Service - Explore the core capabilities of customer engagement apps in Dynamics 365
Content
1. Introduction to Microsoft Dynamics 365 (CRM) 2. D365 Customer engagement Apps 3. Dynamics 365 Customer Insights 4. Dynamics 365 Sales 5. Dynamics 365 Customer Service 6. Dynamics 365 Field Service 7. Final test
Location and time
Viope study platform
Materials
On Viope study platform
Teaching methods
The course is 100% online and can be completed independently at your own pace
Student workload
Depends on the student's starting level