Study Guide

Objective

The objective of the study unit is to give the student knowledge on multi-stakeholder events by using different experience design methods. The student participates in an event, in which he/she is able to deepen his/her service and experience design skills in collaboration with a multi-stakeholder network of an event. In the co-designing process of an event, he/she will apply various service and experience design tools in an innovative way. In addition, the student is able to utilise stakeholder thinking and co-creation methodology as well as collaborative methods in theory and practice.

Content

• Deepening the knowledge of service and experience design in the context of a multi-stakeholder event
• Stakeholder thinking in a practical manner during meetings and fieldwork in an event
• Co-creation methodology in a multi-stakeholder event
• Collaboration methods in theory and practice
• Innovation techniques in co-designing an event
• Getting to know creative companies within creative economy as part of an event

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Satisfactory (2)
The student has satisfactory knowledge of service and experience design in the context of a multi-stakeholder event. The student knows somehow how to utilise co-creation methodology in a multi-stakeholder event and knows some collaboration methods. He/she knows some innovation techniques in co-designing an event. The assignments are completed but not always performed according to the instructions and deadlines.

Poor (1)
The student has only some knowledge of service and experience design in the context of a multi-stakeholder event. The student knows vaguely co-creation methodologies in a multi-stakeholder event and knows only some collaboration methods. The assignments are completed but not always performed according to the instructions and deadlines.

Fail (0)
The student does not complete the assignments according to the instructions or does not attend the learning situations enough or at all. He/she does not pass the assignments, tests and/or the exam as required.


These are the general assessment criteria. Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Assessment criteria, good (3)

Very good (4)
The student has very good knowledge of service and experience design in the context of a multi-stakeholder event. The student knows very well how to utilise co-creation methodology in a multi-stakeholder event and is able to apply various collaboration methods in theory and practice. He/she applies innovation techniques in co-designing an event at a very good level. All the assignments are performed according to the instructions and deadlines.

Good (3)
The student has good knowledge of service and experience design in the context of a multi-stakeholder event. The student knows well how to utilise co-creation methodology in a multi-stakeholder event and is able to apply collaboration methods in theory and practice. He/she applies innovation techniques in co-designing an event. Most of the assignments are performed according to the instructions and deadlines.

Assessment criteria, excellent (5)

Excellent (5)
The student has extensive knowledge of service and experience design in the context of a multi-stakeholder event. The student knows very well how to utilise co-creation methodology in a multi-stakeholder event and is able to apply various collaboration methods in theory and practice. He/she applies innovation techniques in co-designing an event at an excellent level. All the assignments are performed according to the instructions and deadlines.