Introduction to Service Design (5cr)

Evaluation scale

H-5

Objective

At the end of this course student
- understands the key concepts, methods, process and background of service design
- understands service design as a design activity and its link to one’s own field of study
- has got basics for further method studies and projects on service design

Execution methods

Lectures 35 h, independent work 100 h, teaching profile: hybrid3/ online1.

Accomplishment methods

Lectures (presence during the lecture 80%), exercises, finished assignment and a final report.

Content

The goal of the course is to give the participant an overview about service design, its key concepts, methods and process. The course will contain both theory and one practical case assignment, or smaller-scale service design tasks.

Materials

Stickdorn, M. and Schneider, J. (Eds). 2010. "This is Service Design Thinking. Basics - Tools - Cases." BIS Publishers. NL.

Assessment criteria, satisfactory (1)

Fail (0) The performance is very incomplete or incorrect, or contains significant misunderstandings.

Passable and satisfactory (1-2)
Performance is narrow, superficial, or poorly matched to assignment. The performance is limited to listing things in isolation, or dealing with things unilaterally. Execution may contain errors or ambiguities.

Assessment criteria, good (3)

Good and commendable (3-4)
Performance corresponds to assignment, demonstrates understanding and the ability to analyze and justify. The whole picture has been formed, but there may be shortcomings.

Assessment criteria, excellent (5)

Excellent (5)
The performance outlines a broad entity and the knowledge can be applied multidimensionally or placed in different contexts. Performance demonstrates independent grip and insight. Performance is an intact entity that includes justified self-thinking or critical reflection. The answer is well written or implemented.