Study Guide

Objective

The student knows the essence of proactive thinking in the context of safety and security in tourism related SMEs as part of corporate quality. He/she acquires a basic understanding on risk management and safety planning practices and is able to apply this knowledge in work situations. The student is familiar with such essential concepts as danger, risk, crisis, resilience and vulnerability in the context of the industry. The student learns the basic means and methods for preparedness for different types of crisis, such as pandemics, and is aware of the key principles of the legislation and regulatory context. Practical application and examples of best practices in carrying out risk assessment are particularly highlighted as part of proactive operational safety management.

Content

• Understanding the key concepts of safety and security in a tourism-related SMEs
• Carrying out a risk assessment procedure in tourism-related SMEs
• Practical application of crisis communication scheme in tourism-related SMEs
• Acquisition of basic skills in tourism safety and security management

Materials

EFR First aid material
Safety for tourists material
TUKES material

Pekka Iivari lesson material

Teaching methods

Lessons, practices, own studies

Exam schedules

First aid practices and first aid final test
Safety for tourist exercises and final test

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Satisfactory (2)
The student has basic knowledge of safety and risks in tourism related SMEs. He/she understands somehow the contents of risk management functions and methods and learns to implement them in practice at a satisfactory level. The student is rather familiar with the essential safety legislation and knows the basics of the customer safety requirements that concern the tourism field and is able to apply them in practice at a satisfactory level. He/she participates in the contact lessons but does not have a very analytical, reflective and critical approach in his/her activities. The assignments are completed but not always performed according to the instructions and deadlines.

Poor (1)
The student has limited knowledge of safety and risks in tourism related SMEs. He/she understands somehow the contents of risk management functions and methods but does not really know how to implement them in practice. The student knows the basics of the essential safety legislation. He/she participates in the contact lessons but does not bring very much contribution. The student is not able to show an analytical, reflective and critical approach in his/her activities. The assignments are completed but not always performed according to the instructions and deadlines.

Fail (0)
The student does not complete the assignments according to the instructions or does not attend the learning situations at all. He/she does not pass the assignments and/or the exam as required.


These are the general assessment criteria. Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Assessment criteria, good (3)

Very good (4)
The student has very good knowledge of safety and risks in tourism related SMEs. He/she understands clearly the contents of risk management functions and methods and knows how to implement them in practice very well. The student has very good knowledge of the key concepts and crisis communication schemes that concern the tourism field and is able to apply them in practice. The student understands the meaning of proactive approach on safety and security in the industry. He/she participates in the contact lessons actively and shows a very good analytical and reflective approach in his/her activities. All the assignments are performed according to the instructions and deadlines.

Good (3)
The student has good knowledge of safety and risks in tourism related SMEs. He/she understands the contents of risk management functions and methods and knows quite well how to implement them in practice. The student has a sound knowledge of the key concepts and crisis communication schemes that concern the tourism field and is able to apply them in practice. The student understands the basics of proactive approach on safety and security in the industry. He/she participates in the contact lessons quite actively and shows a good analytical and reflective approach in most his/her activities. Most of the assignments are performed according to the instructions and deadlines.

Assessment criteria, excellent (5)

Excellent (5)
The student has profound knowledge of safety and risks in tourism related SMEs. He/she understands very well the contents of risk management functions and methods and knows how to implement them in practice at an excellent level. The student has a command of the key concepts and crisis communication schemes that concern the tourism field and is fully able to apply them in practice. The student fully understands the meaning of proactive approach on safety and security in the industry. He/she participates in the contact lessons very actively and shows an excellent analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to the instructions and deadlines.