Study Guide

Objective

Competence goals

You can encounter customers of different ages and in different life situations in the changing operating environments.
You can interact with the customer with respect and confidence.
You understand the roles of different operational and service units as part of the care and service chain.
You are able to identify different third sector providers and their cooperation as part of the social and health care service system.

Location and time

Practice time:28.11-18.12.2022
The training takes place at the Welfare Station of the Lapland University of Applied Sciences Kemi campus and outside the school in various offices, organizations, voluntary organizations, events and ONNI car low threshold services in the Kemi and neighboring municipalities.
Notice: if you do the training in Welfare Station, please enrol to the teaching group. If you don´t enrol, you do the training elsewhere.

Completion alternatives

weekly hours 38.45

Further information

Check out the Moodle Training Practice Guide: Skill Training.
Set your own goals for the first week of training.

Evaluation scale

Approved/Rejected

Assessment criteria, approved/failed

Pass:

- You have the competence to encounter customers of different ages and in different life situations in changing operating environments.
- You can interact with the customer with respect and confidence.
- You understand the roles of different operational and service units as part of the care and service chain.
- You are able to identify different third sector providers and their cooperation as part of the social and health care service system.

Fail:

• You lack the skills to encounter customers of different ages and in different life situations in the changing operating environments.
• You cannot interact with the customer in a respectful and confident way.
• You fail to understand the roles of different operational and service units as part of the care and service chain.
• You fail to identify different third sector providers and cooperation with them as part of the social and health care service system.

Assessment methods and criteria

Admitted:
• Respect the common rules of the game environment.
• Appropriate completion and return of training documentation.
• Performing the training according to the agreed schedule.
• Responsible and safe operation in the operating environment.
• Achievement of internship-specific overall competence objectives.
• Independent implementation of training arrangements and tasks.
Abandoned:
• Non-compliance with common rules of the game environment.
• Non-return of training-related documents.
• Failure to complete the training according to the agreed schedule.
• Does not operate responsibly and safely in the operating environment.
• Does not achieve internship-specific overall learning objectives.
• Does not independently carry out training arrangements and tasks