Study Guide

Objective

Students as talents are equipped to capitalise on the diversity of a team. The talents are able identify and tackle the needs for an inclusive work community. The talents recognise the international nature of today’s work community and, are therefore able to manage and lead an inclusive organisation as well as to serve diverse clientele.

Main competences on the course: internationality and multiculturalism, operating in a workplace

Content

- Leadership that engages diverse workforce
- Tackling diversity with a focus on cross-cultural understanding
- Managing diversity for effective communication with clients

Assessment criteria, satisfactory (1)

1-2: Talents are
- able to acquire and analyze the principles of inclusion management.
- able to understand cultural peculiarities and function accordingly in diverse work environments.
- able to recognize and deal with diverse clientele.

Assessment criteria, good (3)

3-4: Talents are
- able to acquire and analyze the principles of inclusion management.
- able to independently analyze cultural peculiarities for fruitful collaborations outcome to in diverse work environments.
- able to recognize the needs of diverse clientele for fruitful service delivery.

Assessment criteria, excellent (5)

5: Talents are
- able to independently and with insight, evaluate and lead with inclusive principles.
- able to independently and constructively collaborate across cultures for successful interactions.
- are able to successfully evaluate the needs of diverse clientele for satisfactory outcomes in services.