ICT Services (5cr)

Evaluation scale

H-5

Objective

Students who complete this course will understand the generic principles of service production and be able to apply them in the production, development, evaluation, procurement, and management of ICT services.

Methods of completion

The course is delivered online or virtually. If you have achieved the learning outcomes for this course, you can demonstrate your skills to the teacher by using RPL method. In this case, don't hesitate tot ask the course teacher for more information. For more information on the recognition of prior learning: https://www.haaga-helia.fi/fi/osaamisen-tunnistaminen-ja-work-study

Methods of completion

Are you interested in learning how to generate benefits through information technology, using your expertise to develop and build services for customers or your employer? Or do you already have experience but want to broaden your perspective with methodological expertise related to production economics? The ICT Services course combines production economics methods with the development, procurement, measurement, and management of ICT services. The content is designed especially for students interested in information management and system services who want to learn systematic and consistent approaches to producing ICT services in an organization.

Content

- Introduction to services and service production - Make or buy? ICT service production models - Resources, methods, and management - Quality assessment in ICT services - Risks and their assessment in ICT services - Productivity, efficiency, and measurement in ICT services - ICT service development cooperation model - Frameworks in service production

Materials

The course teacher distributes the material at the beginning of the course in the Moodle environment.

Teaching methods

Online lessons and self studies. The student who has completed this course knows the generic basics related to service production and utilizes them in the production, development, evaluation, procurement and management of ICT services. The course is a virtual Online - implementation in which the performances are based on independent study in an online learning environment and assignments. Recommend online lessons will be scheduled in the timetable. Lessons spoken language Finnish. The course begins with a pre-assignment, which, when returned on time, confirms participation in the course.

Employer connections

There is a business case exercise related to ICT services. With the exercise, students can train service planning, production and evaluation.

Exam schedules

There is no official course exam, but students will present their learning results based on the course exercises in end of the course.

International connections

Course material is partly in English

Completion alternatives

Recognition of prior learning (RPL) allows to convert course relevant knowledge, skills and experience into credits in this course..Check the learning objectives before RPL.

Student workload

Basics of service production ICT Service Development Exercise Business Case: Develop and create your ICT service product

Qualifications

Entrepreneurship and business Introduction to business-oriented ICT