Study Guide

Objective

Responsible Tourism and Experience Management
Creating Experiences in an Event (project)
The student is familiar with the Arctic operating environment and is able to use it in a sustainable and responsible manner for the co-creation of meaningful tourism experiences. He/she is able to apply multidisciplinary and cross-sectoral thinking according to the principles of Total Experience Management. 

The student:  

-  is familiar with the Arctic operating environment and the cultural elements and is able to utilise them in a sustainable and responsible manner 

- has a command of  total experience management (incl. experience design) as well as tools and methods related to it 

- is able to adopt multidisciplinary and cross-sectoral thinking  

- has understanding of multisensory and meaningful tourism experiences (environments, artefacts, operational models and people) and how to develop them considering global and local elements 

- completes a business-oriented project

- knows how to plan, price and analyse the yield of a tourism/hospitality case based on local resources

Content

Tieto puuttuu

Location and time

Sept-Nov, live-teaching, Rovaniemi

Materials

TBA on lessons

Teaching methods

Lectures, workshops, tasks in practise.

Employer connections

Comissioner of the Gala Event is the Manager of the Responsibility in Business and Services.

Exam schedules

There are no exams, instead there is mandatory participation in an organisation and execution of an one-time event. Three possibilities for returning the mandatory assessed works. Failure to participate in planning, arranging and participating in the event will lead to fail in this study unit.

Completion alternatives

Skills demonstration. Discuss with the teachers.

Further information

This is a different type of study unit compared to most study units. Lectures are tightly connected to the realization of the actual event. This is a working life -oriented course, where Gala event will be planned and organized for external guests. It is imperative, that the students are present in the meetings and lectures that require attendance.

Students are expected to be present from the very first lessons, where the assignment is presented, ideation is started and responsibilities are shared.

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Fail (0)
The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required.

Poor (1)
The student has little knowledge of the total experience management and knows some principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work only occasionally and he/she does not have analytical, reflective and critical approach in his/her activities. All the assignments are mostly performed according to the instructions.

Satisfactory (2)
The student has basic knowledge of the total experience management and knows partly the main principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work only occasionally and he/she does not have enough analytical, reflective and critical approach in his/her activities. All the assignments are mostly performed according to the instructions.

Assessment criteria, good (3)

Good (3)
The student has rather good knowledge of the total experience management and knows some principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can mostly apply topic related theories into practice and is somehow able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work and shows somehow analytical, reflective and critical approach in most of his/her activities. All the assignments are mostly performed according to the instructions.

Very good (4)
The student has good knowledge of the total experience management and knows the most principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can mostly apply topic related theories into practice and is mostly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and shows analytical, reflective and critical approach in most of his/her activities. All the assignments are mostly performed according to the instructions.

Assessment criteria, excellent (5)

Excellent (5)

The student has profound knowledge of the total experience management and knows the main principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can apply topic related theories into practice and is able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and shows analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to the instructions.

Assessment methods and criteria

Participation and activity, self-and-peer -assessments, time control sheet

Assessment criteria, fail (0)

0

The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required.

Finnish working life skills 40%:
Student is not able to follow the time tables and deadlines

Student does not complete his/her tasks and does not commit to the goals and tasks of the team/group

Student has challenges in cooperating with teammates and stakeholders

Student does not understand his/her own actions.

Assessment criteria, satisfactory (1-2)

Grade 1 (Poor)

The student has little knowledge of the total experience management and knows some principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in contact lessons and project work only occasionally and is not able to take responsibility in many aspects of team work. The student does not have analytical, reflective and critical approach in his/her activities. The student needs practice in general working life skills. All the assignments are mostly performed according to the instructions.

Grade 2 (Satisfactory)

The student has basic knowledge of the total experience management and knows partly the main principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student is several times absent from the contact lessons and project work and is passive in team work. The student does not have enough analytical, reflective and critical approach in his/her activities. The student needs practice in some general working life skills.

All the assignments are mostly performed according to the instructions.

Finnish Working life skills 40%:
Student does not always take responsibility of their own tasks or deadlines.
Student has some challenges in cooperating with teammates and stakeholders or in self-management.
Student concentrates in completing the tasks of his/her own team, but doesn’t understand the role of his/her team in the big picture.

Assessment criteria, good (3-4)

Grade 3 (Good):

The student has rather good knowledge of the total experience management and knows principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can mostly apply topic related theories into practice and is somehow able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work and participates actively in team work. The student shows somehow analytical, reflective and critical approach in most of his/her activities. All the assignments are performed according to the instructions.

Grade 4 (Very good):

The student has good knowledge of the total experience management and understands the process of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can apply topic related theories into practice and is able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and boosts the team work. The student shows analytical, reflective and critical approach in his/her activities. All the assignments are performed according to the instructions.

Finnish Working life skills 40%:
Student is able to follow time tables and deadlines.

Student takes care of his/her responsibilities well and knows the responsibilities of other team members.

Student is interested and committed in the project and the goals of his/her team.

Student knows how to work as an active team member.

Assessment criteria, excellent (5)

The student has profound knowledge of the total experience management and understands and can apply the principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can apply topic related theories into practice and is able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and takes active responsibility about the success of the team work. The student shows analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to the instructions. The student is willing to challenge and exceed his/her knowledge and capabilities.

Finnish Working life skills 40%:

Student manages all of the following things in at least good level and some of them in excellent level:

Student has excellent time management.

Student has excellent understanding of the big picture of the project or goal.

Student understands his/her own responsibilities and the responsibilities of others.

Student understands his/her role in the team/group and can help the team to work efficiently as a team.

Student is able to prioritize tasks and goals.

Qualifications

NULL

Objective

Responsible Tourism and Experience Management
Creating Experiences in an Event (project)
The student is familiar with the Arctic operating environment and is able to use it in a sustainable and responsible manner for the co-creation of meaningful tourism experiences. He/she is able to apply multidisciplinary and cross-sectoral thinking according to the principles of Total Experience Management. 

The student:  

-  is familiar with the Arctic operating environment and the cultural elements and is able to utilise them in a sustainable and responsible manner 

- has a command of  total experience management (incl. experience design) as well as tools and methods related to it 

- is able to adopt multidisciplinary and cross-sectoral thinking  

- has understanding of multisensory and meaningful tourism experiences (environments, artefacts, operational models and people) and how to develop them considering global and local elements 

- completes a business-oriented project

- knows how to plan, price and analyse the yield of a tourism/hospitality case based on local resources

Content

Tieto puuttuu

Location and time

Sept-Nov, live-teaching, Rovaniemi

Materials

TBA on lessons

Teaching methods

Lectures, workshops, tasks in practice.

Evaluation scale

H-5

Assessment criteria, satisfactory (1)

Please note that there might be more specific assessment criteria for learning assignments which will be given at the beginning of the study unit.

Fail (0)
The student does not complete the assignments according to instructions or does not attend the learning situations at all. He/she does not pass the assignments, tests and/or the exam as required.

Poor (1)
The student has little knowledge of the total experience management and knows some principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work only occasionally and he/she does not have analytical, reflective and critical approach in his/her activities. All the assignments are mostly performed according to the instructions.

Satisfactory (2)
The student has basic knowledge of the total experience management and knows partly the main principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can partly apply topic related theories into practice and is only partly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work only occasionally and he/she does not have enough analytical, reflective and critical approach in his/her activities. All the assignments are mostly performed according to the instructions.

Assessment criteria, good (3)

Good (3)
The student has rather good knowledge of the total experience management and knows some principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can mostly apply topic related theories into practice and is somehow able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work and shows somehow analytical, reflective and critical approach in most of his/her activities. All the assignments are mostly performed according to the instructions.

Very good (4)
The student has good knowledge of the total experience management and knows the most principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can mostly apply topic related theories into practice and is mostly able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and shows analytical, reflective and critical approach in most of his/her activities. All the assignments are mostly performed according to the instructions.

Assessment criteria, excellent (5)

Excellent (5)

The student has profound knowledge of the total experience management and knows the main principles of co-creating meaningful tourism experiences in a sustainable way in the Arctic operational environment. He/she can apply topic related theories into practice and is able to apply multidisciplinary and cross-sectoral thinking in his/her own actions. The student participates in the contact lessons and project work actively and shows analytical, reflective and critical approach in all his/her activities. All the assignments are performed according to the instructions.

Qualifications

NULL